BDE Shield
Your protection does not end when the goods arrive. You have 7 full days to inspect your order and raise a dispute if anything is wrong. BDeBest reviews evidence from both buyer and factory and issues a fair, binding resolution.
7-Day Inspection Window
From the moment your order is marked as delivered, you have 7 calendar days to inspect the goods and raise a dispute through your Buyer Dashboard. After 7 days, payment is automatically released to the factory.
Day 1–7
Inspection window open
Day 7
Dispute deadline
Day 8+
Auto-release if no dispute
Not as described
Goods do not match the approved sample or confirmed PI specifications.
Quality issues
Goods are defective, damaged, or below the agreed quality standard.
Wrong quantity
Fewer units received than invoiced and confirmed in the packing list.
Damaged goods
Goods arrived physically damaged — packaging damage or product defects.
Goods not received
Shipment confirmed by BL but goods have not arrived within reasonable time of ETA.
Unacceptably late
Delivery significantly exceeds the agreed deadline causing material loss.
BDeBest reviews evidence from both sides and issues one of the following decisions. All resolutions are final and binding.
Full Release
Factory evidence confirms goods match specifications. Full payment released to factory. Buyer's claim rejected with explanation.
Partial Refund
Inspection confirms partial quality issue or short quantity. Proportional refund issued to buyer. Remaining balance released to factory.
Full Refund
Inspection confirms goods are completely wrong or factory is at fault. 100% refund to buyer. Factory receives zero payment.
No Action
Dispute cannot be substantiated by either party. The order is closed as delivered and full payment is released to the factory. No refund is issued to the buyer.
🏭 Fair Protection for Factories Too
Factories have full opportunity to submit their evidence — production photos, inspection certificates, shipping documents. Buyers who raise repeated false disputes have their accounts reviewed and may be restricted from placing new orders. BDeBest protects both sides equally.
⚖️ Resolution Timeline